Level Up Casino Cookies Policy
This Cookies Policy explains how Level Up Casino uses cookies and similar technologies on our website and related services for players in Australia. It describes what these technologies are, why they are used, and the choices you have to control them.
Cookies can help keep the site secure, remember your preferences, and improve performance. Some cookies are necessary for the website to function properly, while others are optional and may be used for analytics or marketing, depending on your settings and the tools available on your device and browser.
What Cookies Are
Cookies are small text files placed on your device (such as your computer, mobile phone, or tablet) when you visit a website. They allow the website to recognise your device and store certain information about your visit, such as your preferences or actions.
Cookies may be set by Level Up Casino (often called first-party cookies) or by other companies that provide services to the website (often called third-party cookies). Similar technologies may include pixels, SDKs (in app environments), local storage, and server-side identifiers. In this policy, we use the term “cookies” to refer to cookies and comparable technologies where appropriate.
Types of Cookies
Level Up Casino uses different categories of cookies depending on their purpose. Not every cookie is used at all times; the mix may vary based on the pages you visit, the features you use, and whether you are logged in.
Session and persistent cookies
- Session cookies last only while your browser is open and are typically deleted when you close it.
- Persistent cookies remain on your device for a set period or until you delete them, and are used to remember your preferences or recognise a returning browser.
First-party and third-party cookies
- First-party cookies are set by Level Up Casino to support core site functions, security, and your account experience.
- Third-party cookies are set by service providers that help us with analytics, advertising, payment-related workflows, fraud prevention signals, or embedded content.
Cookie categories by purpose
- Essential cookies that enable the website to operate.
- Performance cookies that help measure and improve how the site works.
- Functional cookies that remember choices and personalise features.
- Marketing cookies that support advertising relevance and campaign measurement.
Essential Cookies
Essential cookies are required for Level Up Casino to provide the website and its key features. Without these cookies, the site may not function correctly, and certain services may be unavailable.
Examples of what essential cookies may do include:
- Maintain secure sessions and help you stay logged in as you navigate between pages.
- Support account access features and assist in authenticating user requests.
- Enable core functions such as page routing, load balancing, and basic preference storage.
- Help detect suspicious activity and reduce the risk of unauthorised access or automated abuse.
- Record your cookie choices where a cookie preference tool is provided.
Because essential cookies are necessary to provide the service, they are generally enabled by default. You can still block them using browser settings, but the site may not operate as intended.
Performance Cookies
Performance cookies (sometimes called analytics cookies) help us understand how visitors use the Level Up Casino website. They can show which pages are visited most often, how users move through the site, and whether errors occur. This information helps us improve stability, usability, and the overall player experience.
Performance cookies may:
- Collect aggregated statistics such as page visits, time on site, and navigation paths.
- Help identify performance issues (for example, slow-loading pages or broken links).
- Support A/B testing or similar evaluations to compare different layouts or features.
- Measure whether site changes improve user experience over time.
Where feasible, we aim to use analytics in a way that reduces direct identification and focuses on trends rather than individual behaviour. The specific configuration may depend on the tools in use and the settings available.
Functional Cookies
Functional cookies help Level Up Casino remember choices you make and provide enhanced, more personalised features. They are not strictly necessary for the site to run, but they can improve convenience and consistency during your visits.
Functional cookies may be used to:
- Remember interface preferences such as language display, layout choices, or region selection.
- Store settings that reduce the need to re-enter information on future visits.
- Support features such as live chat availability, where enabled, and maintain continuity during a session.
- Provide a smoother experience when navigating between casino pages and games.
If you disable functional cookies, some customisations may not be saved and certain optional features may not work as intended.
Marketing Cookies
Marketing cookies (sometimes called advertising cookies) may be used to deliver content and promotions that are more relevant to your interests, to limit how often you see certain advertisements, and to measure the effectiveness of marketing campaigns. These cookies can be set by Level Up Casino and/or by third-party advertising or measurement providers.
Marketing cookies may:
- Record that you have visited the Level Up Casino website and infer general interests based on browsing activity.
- Help tailor advertising displayed on third-party websites or platforms, depending on your device and ad settings.
- Measure campaign performance, such as whether an ad led to a site visit or account registration.
- Support responsible frequency capping so the same promotion is not repeatedly shown.
Marketing cookies are typically optional. Your ability to disable them may depend on the cookie banner or preference tools offered on the website, your browser configuration, and the privacy settings on your device.
Managing Cookies
You have control over cookies through your browser settings and, where available, any cookie preference tools provided on the Level Up Casino website. The steps vary by browser and device, but the general options include blocking cookies, deleting existing cookies, and setting rules for specific sites.
Common ways to manage cookies include:
- Browser settings: You can usually configure your browser to block all cookies, accept only certain cookies, or notify you when cookies are set.
- Deleting cookies: You can delete stored cookies and other site data from your browser at any time; this may sign you out and reset preferences.
- Private browsing modes: These modes may limit storage of cookies after you close the session, but they do not necessarily block cookies during use.
- Device controls: Mobile devices may provide additional controls to limit ad tracking and reset advertising identifiers.
- Third-party opt-out tools: Some providers offer their own opt-out mechanisms for analytics or advertising; availability varies by provider and region.
Please note that restricting cookies can affect website functionality. In particular, blocking essential cookies may prevent you from logging in, keeping a session active, or using account-related features.
If you need assistance understanding cookie controls on the site, you can contact our support team at [email protected].
Third-Party Cookies
Some cookies and similar technologies on Level Up Casino may be set by third parties that provide services to us. These providers may help with website analytics, advertising measurement, fraud prevention signals, payment workflows, content delivery, or embedded features.
Important points about third-party cookies:
- Third parties may process information collected via their cookies under their own policies and terms.
- We aim to use reputable service providers, but we do not control third-party cookie behaviour or how long they retain data.
- Blocking third-party cookies in your browser may reduce tracking for advertising and analytics, but it can also affect embedded content and certain site features.
- Where a third party acts on our instructions (for example, analytics services), we use configurations and settings intended to align with the purpose of improving and operating the website.
We recommend reviewing the privacy and cookie information of any third-party services you interact with through the site to understand their practices and your options.
Policy Updates
Level Up Casino may update this Cookies Policy from time to time to reflect changes in technology, site functionality, or operational practices. Updates may also be made to improve clarity and transparency.
When we update this policy, we will post the revised version on this page. Your continued use of the website after an update indicates that you have had the opportunity to review the changes. If you do not agree with the updated approach to cookies, you should adjust your browser and device settings accordingly or stop using the website.
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