Level Up Casino Terms & Conditions
These Terms & Conditions govern your access to and use of the Level Up Casino website, games, and related services in Australia. They are intended to explain how the service works, what we expect from players, and the key rules that apply to accounts, payments, bonuses, and fair play.
Please read these Terms & Conditions carefully before playing. Casino gaming involves risk and should be treated as entertainment, not as a guaranteed way to make money. If you do not agree with any part of these Terms & Conditions, you should not create an account or use the services.
Acceptance of Terms
By accessing the website, creating an account, depositing funds, or participating in any game or promotion, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with any additional rules displayed on relevant pages (for example, game-specific rules and promotional terms).
If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions will continue in full force. The headings are included for convenience and do not affect interpretation.
Eligibility
Level Up Casino is intended for adult players. You may only use the services if you are at least 18 years old and otherwise legally permitted to participate in online casino gaming where you are located.
You are responsible for ensuring that your use of the website complies with any local laws, regulations, or restrictions that apply to you. If you are unsure, you should seek independent advice before playing.
Account Registration
To play with real money, you must create a personal account. When registering, you agree to provide accurate, current, and complete information, and to keep it up to date. Information you provide may be used to administer your account, process transactions, and help protect the website from misuse.
Only one account per person is permitted unless Level Up Casino expressly agrees otherwise. Multiple accounts may lead to limitations on promotions, account restrictions, or closure.
- You must keep your login credentials confidential and not share them with anyone.
- You are responsible for all activity on your account, including any bets or game play made using your credentials.
- If you believe your account has been accessed without authorisation, you should stop using the service and contact support promptly.
Verification
To help maintain security and integrity, Level Up Casino may request verification checks at registration, before withdrawals, or at any time it is reasonably necessary. Verification may include identity, age, address, and payment method checks, as well as enhanced review where required to manage risk.
If you do not provide requested documentation within a reasonable period, we may restrict deposits or withdrawals, limit account features, or suspend the account while checks are completed. Where information provided is materially inaccurate or misleading, we may close the account and take steps to protect the platform and other players.
Deposits
Deposits must be made using payment methods that you are authorised to use. You agree that funds deposited into your account are not sourced from unlawful activity and are intended solely for playing on Level Up Casino.
We may apply operational checks to deposits to prevent fraud and misuse. In some cases, deposits may be reversed, declined, or delayed by payment providers or banking systems. You are responsible for any bank or provider charges that may apply to your transactions.
Withdrawals
Withdrawal requests are subject to internal review for security, verification, and compliance with these Terms & Conditions and any applicable promotional terms. You may be asked to confirm your identity or provide additional information before a withdrawal can be processed.
To protect players and prevent fraud, withdrawals are typically returned to the original payment method where possible. If the original method is unavailable, alternative arrangements may be considered, subject to verification and reasonable security checks.
Level Up Casino may void or reverse transactions where necessary to correct errors, comply with legal obligations, or prevent misuse. If an account balance becomes negative due to chargebacks, reversals, or corrections, you agree to repay the amount owed.
Bonuses
From time to time, Level Up Casino may offer bonuses, free spins, cashback, or other promotions. Each promotion is subject to its own terms, including eligibility criteria, time limits, game contribution rules, and any wagering requirements where applicable.
Unless a promotion states otherwise, standard principles apply:
- Promotions are for genuine recreational play and may be limited to one per person, household, device, or payment method.
- Bonus funds may be restricted to specific games or may have maximum stake limits while wagering requirements are active.
- Attempts to gain an unfair advantage may lead to forfeiture of bonus amounts and related winnings.
Where promotional terms conflict with these Terms & Conditions, the promotional terms apply to that promotion only. Level Up Casino may withdraw or change promotional offers at any time, subject to the terms presented at the time you opted in.
Acceptable Use
You agree to use the website and services for personal entertainment only and in a lawful, respectful, and responsible manner. You must not interfere with other players’ experience, the website’s operation, or the integrity of any game.
In particular, you agree that you will:
- Play for yourself and not on behalf of someone else.
- Use your own legitimate payment instruments and financial accounts.
- Follow game rules and on-screen instructions.
- Provide truthful information when interacting with Level Up Casino staff or automated support tools.
Prohibited Activities
To protect the security and fairness of the platform, Level Up Casino prohibits conduct that undermines game integrity, player safety, or regulatory expectations. Prohibited activities include, but are not limited to:
- Fraud, chargebacks without a valid basis, or intentional payment reversals.
- Money laundering, the use of stolen funds, or attempts to conceal the origin of funds.
- Collusion or coordinated play intended to gain an unfair advantage.
- Use of automation, bots, scripts, or software designed to influence outcomes or exploit the website.
- Exploiting game bugs, bonus loopholes, or errors, including continuing to play after becoming aware of an issue.
- Creating multiple accounts to claim promotions or avoid restrictions.
- Harassment, threats, or abusive behaviour toward staff or other users.
If we reasonably suspect prohibited activity, we may restrict gameplay, withhold or void bonuses, suspend or close accounts, and take other steps to protect the service and investigate the issue. Where appropriate, we may also report suspected unlawful conduct to relevant authorities.
Intellectual Property
The website, its design, text, graphics, logos, software, and related content are owned by or licensed to Level Up Casino and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable right to access and use the website for personal entertainment, subject to these Terms & Conditions.
You must not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any part of the website or games, except where permitted by law.
Limitation of Liability
Level Up Casino provides the service on an “as available” basis. While we take reasonable steps to maintain a reliable and secure platform, we cannot guarantee uninterrupted access, error-free operation, or that the website will always be free from faults outside our control.
To the extent permitted by law, Level Up Casino will not be liable for losses arising from:
- Technical failures, connectivity problems, device issues, or third-party service interruptions.
- Incorrect play or misunderstandings of game rules or promotional terms.
- Delays in processing payments caused by verification checks or third-party providers.
- Unauthorised account access where you did not adequately protect your login details.
Nothing in these Terms & Conditions is intended to limit any rights that cannot be excluded under applicable consumer protection laws.
Account Suspension
Level Up Casino may suspend, restrict, or close your account if we reasonably believe it is necessary to protect you, other players, or the integrity of the website. This may include situations involving suspected fraud, account security concerns, breach of these Terms & Conditions, or where verification requirements are not met.
Where an account is closed, any remaining balance may be returned to you subject to successful verification, payment method checks, and any necessary adjustments for voided transactions, bonus forfeiture under applicable promotional rules, or corrections of errors.
Privacy
Level Up Casino processes personal information to operate the website, manage accounts, process transactions, and support responsible gaming and security controls. We aim to collect and use information in a proportionate manner and retain it only as long as necessary for legitimate operational purposes.
Further details about the categories of information collected, how it is used, and the choices available to you are described in the separate privacy notice made available on the website.
Responsible Gambling
Level Up Casino encourages responsible play and provides tools designed to help you stay in control. Gambling should be approached as a form of entertainment, and you should only play with money and time you can afford to lose.
You may have access to options such as deposit limits, session controls, cooling-off periods, and self-exclusion. If gambling stops being enjoyable or becomes difficult to manage, you should consider taking a break and seeking independent support.
Amendments
Level Up Casino may update these Terms & Conditions from time to time to reflect changes to the website, products, security practices, or operational needs. The latest version will be made available on the website, and continued use of the service after an update takes effect constitutes acceptance of the revised terms.
If changes are material, we may take additional steps to draw them to your attention within the website or account area. You are encouraged to review these Terms & Conditions periodically.
Contact Information
For questions about these Terms & Conditions or your account, please contact Level Up Casino Support at [email protected].
Last updated: